Terms & Conditions

This page (together with the documents referred to in it) details the terms of use on which you make use of our site and web store. By using the site you agree to be bound by the Terms and Conditions of use relevant at the time of your visit.

Subscription servicesIf you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but be aware this may prevent you from access to certain features of the website. (For more information on cookies please read our Privacy Policy here.) Online salesWhen we receive your order you will receive an automated e-mail reply acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, the price, shipping options and the estimated delivery date. (For detailed information on shipping options, prices and times; please read our Shipping and Returns Policy here.)
This Confirmation of Order shall contain all of the information regarding the goods you have ordered. Please check the details contained in the Confirmation of Order and should you need to amend or cancel this order, please contact the store immediately here.

Every care has been taken by us in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website, and that all products are fairly described. However, Highgate Continental reserves the right in our absolute discretion to refuse or cancel any orders should any material errors arise in the description of the goods you have ordered or their prices.
All prices and offers are subject to change. All products are subject to availability. We will inform you as soon as reasonably possible in the unlikely event that the goods you have ordered are unavailable or have been erroneously described / listed at an incorrect price.

In the event that the goods that you have ordered are unavailable or have been listed at an incorrect price, a full refund will be offered.

Cancellation policyPlease carefully check over all the details on you order before clicking submit.
Should you need to amend or cancel an order you have placed, please contact the store immediately here.

Orders can only be cancelled or amended if we are contacted prior to dispatching the order.